Assessor Resource

ICTSAS601
Implement change management processes

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes the skills and knowledge required to apply techniques that facilitate the planning, implementation and monitoring of information and communications technology (ICT) change.

It applies to experienced individuals who provide specialised technical advice, guidance and leadership in a range of areas requiring change-management in ICT systems.

No licensing, legislative, or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan ICT system changes

1.1 Research and develop change procedures and conventions

1.2 Develop ICT change management plan

1.3 Identify key personnel responsible for change management policy and procedures

1.4 Train staff and management in change management procedures and policies

1.5 Evaluate current ICT system to determine changing user or business patterns

1.6 Identify key personnel responsible for authorising and implementing change management plan

2. Identify technology system change needs

2.1 Determine current ICT benchmarks

2.2 Compare identified needs against performance benchmarks to identify possible changes

2.3 Assess proposed changes to determine impact

2.4 Notify key personnel of necessary change

3. Implement change

3.1 Plan change schedule

3.2 Prioritise changes and allocate resources

3.3 Implement change management plan and procedures

3.4 Involve stakeholders in the implementation process

3.5 Capture new performance benchmarks to measure changes

3.6 Ensure appropriate liaison methods are used

3.7 Identify training requirements

3.8 Notify stakeholders of change

4. Monitor and review implementation

4.1 Measure change performance against new benchmarks

4.2 Submit performance results to stakeholders

4.3 Obtain sign-off on changes

4.4 Provide appropriate documentation and reporting

Evidence of the ability to:

identify and plan information and communications technology (ICT) system changes

implement, monitor and review ICT system changes, including:

applying guidelines and policies to the change management process

maintaining appropriate version control

maintaining compliance with existing accessibility and other policies.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

discuss key change management principles

compare and contrast key functions and features of current information technology systems

describe internet and internetworking architecture

explain principles and structure of performance benchmarking

analyse server access security procedures and general security issues relating to a particular operating system

discuss methods of communicating change to stakeholders.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work, and include access to:

special purpose tools, equipment and materials

industry software packages

international standards

operational data from an organisation

needs analysis data

organisational planning guidelines

version control guidelines.

Assessors must satisfy NVR/AQTF assessor requirements.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan ICT system changes

1.1 Research and develop change procedures and conventions

1.2 Develop ICT change management plan

1.3 Identify key personnel responsible for change management policy and procedures

1.4 Train staff and management in change management procedures and policies

1.5 Evaluate current ICT system to determine changing user or business patterns

1.6 Identify key personnel responsible for authorising and implementing change management plan

2. Identify technology system change needs

2.1 Determine current ICT benchmarks

2.2 Compare identified needs against performance benchmarks to identify possible changes

2.3 Assess proposed changes to determine impact

2.4 Notify key personnel of necessary change

3. Implement change

3.1 Plan change schedule

3.2 Prioritise changes and allocate resources

3.3 Implement change management plan and procedures

3.4 Involve stakeholders in the implementation process

3.5 Capture new performance benchmarks to measure changes

3.6 Ensure appropriate liaison methods are used

3.7 Identify training requirements

3.8 Notify stakeholders of change

4. Monitor and review implementation

4.1 Measure change performance against new benchmarks

4.2 Submit performance results to stakeholders

4.3 Obtain sign-off on changes

4.4 Provide appropriate documentation and reporting

Evidence of the ability to:

identify and plan information and communications technology (ICT) system changes

implement, monitor and review ICT system changes, including:

applying guidelines and policies to the change management process

maintaining appropriate version control

maintaining compliance with existing accessibility and other policies.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

discuss key change management principles

compare and contrast key functions and features of current information technology systems

describe internet and internetworking architecture

explain principles and structure of performance benchmarking

analyse server access security procedures and general security issues relating to a particular operating system

discuss methods of communicating change to stakeholders.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work, and include access to:

special purpose tools, equipment and materials

industry software packages

international standards

operational data from an organisation

needs analysis data

organisational planning guidelines

version control guidelines.

Assessors must satisfy NVR/AQTF assessor requirements.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Research and develop change procedures and conventions 
Develop ICT change management plan 
Identify key personnel responsible for change management policy and procedures 
Train staff and management in change management procedures and policies 
Evaluate current ICT system to determine changing user or business patterns 
Identify key personnel responsible for authorising and implementing change management plan 
Determine current ICT benchmarks 
Compare identified needs against performance benchmarks to identify possible changes 
Assess proposed changes to determine impact 
Notify key personnel of necessary change 
Plan change schedule 
Prioritise changes and allocate resources 
Implement change management plan and procedures 
Involve stakeholders in the implementation process 
Capture new performance benchmarks to measure changes 
Ensure appropriate liaison methods are used 
Identify training requirements 
Notify stakeholders of change 
Measure change performance against new benchmarks 
Submit performance results to stakeholders 
Obtain sign-off on changes 
Provide appropriate documentation and reporting 

Forms

Assessment Cover Sheet

ICTSAS601 - Implement change management processes
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Assessment Record Sheet

ICTSAS601 - Implement change management processes

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Assessment task 1: [title] Result: Competent Not yet competent

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